LISTSERV Maestro 9.0-10 Help

Table Of Contents

Dashboard

To access the dashboard, select Dashboard from the menu.

The Dashboard shows an overview of the current state of LISTSERV Maestro, as it is visible for your account.

From any location in LISTSERV Maestro, you can always go back to the Dashboard with the Dashboard option in the main menu.

The Dashboard can display up to five different sections, plus special welcome sections with hints for new users. You can define the order of these sections yourself. Simply click the little up and down arrow icons at the right of each section to move a section up or down. (The special welcome sections are always shown at the top of the dashboard.)

The Dashboard can contain the following sections:

  • Currently In The System: Displays general statistics about the objects that are currently in the system (as far as these objects are visible to your account). Some of these items are also clickable links that take you directly to a screen where you can view the corresponding objects.

  • Recently Delivered Mail Job Overview Reports: Displays the email delivery and tracking statistics overview of the four most recently delivered jobs.

    The delivery and tracking statistics overview of a job is the first starting point for analyzing the results and effectiveness of a mail job. Clicking on any of the links in the overview opens the List Subscribers Pane for the list that this job was sent to, pre-filtered so that only those subscribers are shown who are associated with the metric you just clicked on. In other words: If you clicked on an open rate metric value, you will see the list of current subscribers who have opened the message. If you clicked on a click rate metric value, you will see the list of current subscribers who have clicked.

    Why are the metric values not always clickable?

    You may notice that LISTSERV Maestro does not always show a metric value as a clickable link which opens the associated list of subscribers. The job must fulfill some requirements for this:

    • For opens and clicks:

      • The job must have been sent to a list or list group in the subscriber warehouse. Without this, there is no suitable repository for LISTSERV Maestro to accomplish this task.
      • The job must have personal tracking enabled. LISTSERV Maestro can only associate individual subscribers with tracking-related metrics if personal tracking is used for the job. By definition (and typically also by restrictions that apply to your country), the other tracking types do not allow this.
    • For bounced and non-bounced subscribers:

      • The job was sent with LISTSERV Maestro 7.0-3 or later
      • The job must have been sent to a list or list group in the subscriber warehouse. Without this, there is no suitable repository for LISTSERV Maestro to accomplish this task.
      • The job must have automatic bounce handling enabled.

    What is the difference between clicking the "bounced" metric and the bounces report?

    While the bounces report shows you the bounced addresses as they were collected post-delivery, optionally combined with bounce reasons, the click on the "bounced" metric link (if available) shows you the list of current subscribers with their full current profiles. The email addresses shown here may be different from the ones that were used at the moment of delivery, and the list, by definition, does not include subscribers that no longer exist.

  • Jobs Due Next: Displays a list with the open jobs that are due next for authorization. Only jobs with a defined "Authorization Due By" date are displayed here. Each job is displayed with the time until the job is due (or a notification that the job is overdue).

  • Current And Upcoming Deliveries: Displays a list of jobs that are currently being delivered and jobs that are scheduled next for delivery. Each job is displayed with the time until the job is due for delivery (or a notification that the job has failed).

  • Recent Deliveries: Displays a list with all jobs that have been delivered recently (or have been closed as failed).Each job is displayed with its delivery time.

© 2002-2020 L-Soft Sweden AB. All rights reserved.