LISTSERV Maestro 9.0-10 Help

Table Of Contents

Delivery Statistics Report

To access the delivery statistics report, select Reports from the menu and select the Delivery Statistics node from the reports tree on the left.

The left pane displays the reports tree, with the system reports and user defined reports, where the Delivery Statistics node is currently selected.

The pane on the right shows this Delivery Statistics report.

You can control which jobs are included in the report by selecting Chart Display Settings from the tree node's right click menu or from the main menu. Alternatively, click the Chart Display Settings link in the top right corner. The following options are available:

  • The report shall only include jobs that LISTSERV Maestro has sent to a certain subscriber list or group. (This option is not always available.)

  • The report shall only include jobs from a certain folder (optionally also recursively with all subfolders).

  • The report shall only include jobs in a certain delivery period (from and to).

At the top of the main report pane, you see the total numbers of all jobs that are included in the report. For convenience, the totals are also translated into rates.

In the report chart, you see the delivery results of your delivered jobs, plotted over time:

  • For each successful job, there are two dots whose positions relative to the X-axis correspond to the job's delivery date and time. The dot on the  blue line  represents the number of successfully delivered recipients in the job, the dot on the  red line  represents the number of bounced recipients in the job.
     
  • For each failed job, there is a  triangle  on the X-axis at a position that corresponds to date and time at which the job's delivery failed.

You can download the whole report in PDF, spreadsheet or CSV format via the main menu or the right-click menu of the tree node.

This report is aimed at giving you an at-a-glance overview of the delivery statistics for the jobs in the report. The lowermost section of the screen shows the list of all jobs that are included in the report, each job is listed with the delivery date/time, the delivery state, and the delivered and bounce rates. You can sort the list by clicking on any of the header fields. To view a report specific to the job in the list, click the title of the job in the list. You can sort the list by clicking on any of the header fields. This way, you can for example bring the jobs with the highest bounce rate to the top of the list and focus further analysis on these problematic campaigns. Alternatively, a job may stand out visually already when you look at the time distribution shown under "Jobs Overview": First hover with your mouse over the dot in the chart, then click to open a panel with additional information.

Zooming In On Statistics Overview for Mail Job

To view the overview statistics for a mail job that is included in the report, click the job's title in the list. You can also click on the job's title in the detail panel that you may have opened when clicking on a job in the distribution chart, see above. Either way, this click opens the Job Statistics Report for the job, allowing you to get a better view of the statistics that LISTSERV Maestro has collected for this job.

Zooming In On Unbounced Or Bounced Subscribers

To view (e.g. for downloading) the list of subscribers for whom the email sent with the associated job bounced (or did not yet bounce), click on the "Bounced" (or "Delivered") metric value in the job's row in the list. You can also click on the associated metric in the detail panel that may have opened when clicking on a job in the distribution chart, see above. Either way, this opens the List Subscribers Pane for the list that this job was sent to, pre-filtered so that only those subscribers are shown for whom the email sent with the job triggered a bounce (or did not do this yet, if you clicked on the "Delivered" metric).

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